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The project will begin in Spain, but with the aim of being quickly rolled-out internationally The project will begin in Spain, but with the aim of being quickly rolled-out internationally

Hotelbeds Group and City Expert Join Forces

Hotelbeds Group, a leading international bedbank, and City Expert, specialists in the sale of tourist products through tourist information points, have entered a strategic partnership for the implementation of the Guest Experience Desk.

The new initiative, to be introduced in the main Spanish tourist destinations ahead of wider expansion beginning with Dubai, will allow both companies to offer a specialised concierge service within hotels.

This service will provide the end consumer with information about a destination, as well as the sale of activities, tickets for events and transfers.

Enrique Ybarra, president, City Expert, said he believes the new service will, “[…] provide what is necessary for travellers to enjoy the best in-destination experiences and for hotels to offer personalised attention to their guests.”