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Delta Debuts Latest Touchless Tech

Delta continues to invest in touchless and frictionless features in the air and on the ground. Having commenced March 16, tap-to-pay technology enables contactless payment for onboard purchases. Customers will be able to purchase earbuds on board using their mobile devices or contactless-enabled credit cards. Contactless payment will expand to all onboard sales as more food and beverage options return. The new system also allows for emailed receipts. 

“At Delta, we think big, start small and scale fast to improve the experience for our customers,” said Bill Lentsch, chief customer experience officer. “Not only will these new features provide peace of mind in the pandemic era by reducing touchpoints, they’re a key element of our vision for easing every step of the travel journey.”  

The global airline is also testing digital seatback menus on select international flights with plans to expand the feature across its fleet. A new electronic Delta One menu, currently accessible via personal seatback screens on Airbus A330-operated flights between Boston and Amsterdam, will reduce waste, streamline service and allow flight attendants to connect with customers more safely.