EAN’s report highlights that 68 percent of business travellers book half or more of their travel outside approved tools, affecting policy compliance and duty of care.
The report reveals that rates and choice are the primary reasons for off-channel booking, with 47 percent of survey respondents citing that better direct rates can be found outside approved channels.
Similarly, 38 percent point to better prices on online travel agent sites and 36 percent say they have been unable to find a desired property on their employer’s official channels.
“The travel sector is seeing incredible tech innovation,” explained Ariane Gorin, president, Expedia Partner Solutions. “In Expedia Group’s consumer business, teams are constantly testing and learning in order to improve and optimise our websites and apps, and business travellers expect the same seamless user experience they find in leisure travel.”