These businesses that have multiple properties can now access guest data captured at the time of reservation at any of their properties. This helps them in knowing their guests better and focus on improving the experience when the guest returns to one of their hotels at another location.
“We find today’s guests consistently vying for more. While hotels are under continuous pressure to deliver on their demands, centralised guest profiles and their history will help them capture data of their guests at a click of a button,” said Prabhash Bhatnagar, founder, Hotelogix.