To minimise contact upon arrival at the airport and guarantee social distancing, all passengers are encouraged to check-in online. Hand sanitiser and protection screens have been introduced at check-in counters and all Cathay Pacific employees wear a mask and gloves. There are marked lanes at check-in to help with social distancing.
Cathay Pacific carry out temperature checks on every passenger at the boarding gate and all passengers must wear a face covering during boarding and on board the aircraft.
The disinfection and cleaning protocols of all surfaces on board the aircraft are of an exceptional standard, using disinfectants that kill 99,99 percent of all viruses and bacteria. In addition, all Cathay Pacific aircrafts have HEPA filters that filter 99,97 percent of the particles on board such as viruses or bacteria, completely refreshing the cabin air every three minutes. This ensures air cleanliness similar to the level of performance used in hospital operating theatres.