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Singapore Airlines Singapore Airlines

Singapore Airlines and Travelport put NDC into Action

As the next step in its ongoing support for Singapore Airlines (SIA) KrisConnect program, Travelport, a leading technology company serving the global travel industry and SIA have welcomed on board their first passengers whose tickets were booked using NDC technology.

Star Cruise Travel Services, one of Travelport’s partner agencies for the implementation of NDC capability, made the NDC bookings through Smartpoint, Travelport’s agency desktop solution. The passengers took international flights, arriving into Singapore Changi Airport in early November of this year.

“This is an important milestone for our industry and our partnership with Singapore Airlines as they work to leverage IATA’s New Distribution Capability (NDC).” Said Kyle Moore, head of customer strategy, Travelport. “We are grateful to our partner agencies for working with us as we bring this new technology to our customers.”  

Since KrisConnect was first launched in late 2018, Travelport has been working to improve how NDC content is integrated into the agent workflow. Agencies connecting to KrisConnect through Travelport have access to customized offerings that are tailored to traveler needs and preferences. SIA has advised that they will also benefit from a wider range of fares and other content.