By browsing on our website, you are agreeing to our cookies policy.

Print this page

Air New Zealand has partnered with Commonwealth Bank for a five day experiment exploring how customer experience at airports could be enhanced with robotics.

The Australian bank’s social humanoid robot Chip CANdroid will interact with and assist the carrier’s customers at Sydney Airport while checking in and at the gate prior to boarding.

Tiziana Bianco, general manager, innovation labs, Commonwealth Bank, explained, “Social robots can bring to life information that is not particularly engaging when delivered by a screen. People interact with them in a very social and sometimes emotional way, which means they can enhance experiences in ways that other technologies are unable to.”