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Chinese guests simply need to scan their IDs, take a photo and input contact details on a self-help machine Chinese guests simply need to scan their IDs, take a photo and input contact details on a self-help machine

Alibaba and Marriott Trial Facial Recognition Check-In

The joint venture of Alibaba and Marriott International is spearheading Marriott International’s facial recognition check-in pilot with Fliggy, Alibaba’s travel service platform.

This move comes hot off the heels of the joint venture’s recent global rollout of the Post Post Pay functionality and redesigned storefront on Fliggy, to continually elevate the travel experience for tech-savvy Chinese travellers.

With Fliggy’s expertise in facial recognition technology and the joint venture’s hospitality insights, the pilot will kick off from July at two Marriott International properties in China – Hangzhou Marriott Hotel Qianjiang and Sanya Marriott Hotel Dadonghai Bay, with the goal of global rollout across Marriott International’s properties in the future.

With the adoption of facial recognition technology, the check-in process can be completed in less than a minute.