Where customers yet to travel are affected by any programme changes, the approach to providing smooth and speedy refunds has been widely praised, and the airline will be automatically cancelling affected bookings with a full refund.
Since the onset of the pandemic, Jet2 has always respected that customers should receive their money back if we have not provided their flight or holiday. The airline knows that customers will remember this approach, and the way they have looked after them will play an important part in our long-term strategy to continue to grow successfully and become the UK’s leading and best leisure travel business.
