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Iberia Launches Facial Recognition App

Iberia, along with the Spanish airports and air traffic control authority Aena, IECISA, Gunnebo, and Thales companies, recently unveiled a facial recognition pilot project at Iberia’s hub in Terminal 4 (T4) at Adolfo Suárez Madrid-Barajas Airport.

The launch of the App is Iberia’s aim of improving customer experience at the airport by enabling customers to identify themselves at both general and fast-track security control and at the boarding gates with their biometric profile, eliminating the need to show travel documents.

The new system will be tested during a period lasting between six and 12 months with Iberia passengers bound for Asturias or Brussels, both destinations served with up to five daily Iberia flights.

It is a pioneering project allowing users to register via an app on their mobile devices, and also available on the kiosks placed at check-in counter 848 and in front of the security control area of T4. The facial recognition system is also installed at T4 boarding gates J40 and J58.