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Using Nomad at Hartsfield–Jackson Atlanta International Airport Using Nomad at Hartsfield–Jackson Atlanta International Airport

Delta Introduces Handheld Devices

Aiming to help gate agents drive more personal engagements with customers at Hartsfield–Jackson Atlanta International Airport, Delta Air Lines has recently rolled out 100 cell phone sized handheld devices.

Called Nomad, the new mobile device gives agents the ability to make seat changes, rebook customers, check bag status, and print bag tags and boarding passes all in the palm of their hand.

Commenting on the new tool, Gareth Joyce, senior vice president, airport customer service, Delta Air Lines, revealed, “Exceptional customer service sets Delta apart from our competitors [...]. As we evolve this technology, the opportunities are endless for agents to leverage innovative thinking to create engaging moments while helping customers along their journey.”