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Aiming to assist agents to deliver personalised customer experience while enabling increased hotel attachment rates with simplified steps, Travelport has launched Hotel Retail.

Fully integrated into the travel commerce platform, the new tool provides Travelport Smartpoint-connected agencies efficient and seamless access to multiple rate types, hotel details, amenities and location information.

Commenting on the launch, Niklas Andreen, vice president, global hospitality and digital, Travelport, explained, “[…] Hotel Retail is a real timesaver for agents, providing productivity and workflow benefits as they no longer need to rely on multiple rate searches in multiple places nor websites and mapping applications outside their workflow to locate the most relevant hotel with the best rates for their customers.”