The programme measures passengers’ views for 34 key performance indicators; while 74 percent of the world’s top 100 busiest airports are part of the ASQ network.
In 2017, the programme served 343 airports across 84 countries.
“First place is really great news for us! Since the airport’s opening, we measure customer satisfaction systematically and have always scored very high among our European counterparts,” enthused Yiannis Paraschis, CEO, Athens International Airport. “However, this year’s award is a very important distinction on behalf of our passengers, as it rewards our investment programme for the total aesthetic, functional, and commercial upgrade of the terminal areas, a project implemented during recent years.”