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Athens International Airport is undergoing an investment programme with additional works and services Athens International Airport is undergoing an investment programme with additional works and services

Athens Airport Wins Best Customer Experience Award for Europe

In the framework of ACI World’s globally established Airport Service Quality (ASQ) Awards, which recognise the best airports for customer experience, Athens International Airport was awarded Europe’s top position for the category between 15 – 25 million passengers.

The programme measures passengers’ views for 34 key performance indicators; while 74 percent of the world’s top 100 busiest airports are part of the ASQ network.

In 2017, the programme served 343 airports across 84 countries.

“First place is really great news for us! Since the airport’s opening, we measure customer satisfaction systematically and have always scored very high among our European counterparts,” enthused Yiannis Paraschis, CEO, Athens International Airport. “However, this year’s award is a very important distinction on behalf of our passengers, as it rewards our investment programme for the total aesthetic, functional, and commercial upgrade of the terminal areas, a project implemented during recent years.”

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