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Hamad International Airport Hamad International Airport

SITA and HIA Collaborate

SITA and Hamad International Airport (HIA) have signed a memorandum of understanding (MoU) which provides a framework for the two partners to trial and enhance innovative passenger processing solutions at HIA.


The focus of the MoU is to advance HIA’s initiative to implement seamless identity management across all key passenger service points using biometrics.


Additionally, SITA will be supplying and commissioning 62 of its next-generation common-use check-in kiosks, with bag tag printing capability. This will enhance passenger experience for self-service check-in and enable progressive deployment of self-service bag-drop facilities.


In line with HIA’s strategy, all systems that are being acquired or upgraded for passenger processing, such as for check-in, bag drop, and aircraft boarding, are specified for integration with biometric sensors.