The trial will use facial recognition technology to identify and authenticate crew members, allowing them to complete check-in procedures and mandatory pre-flight safety and security questions digitally via their own mobile devices. The new initiative will replace the current kiosk-based check-in process which requires crew to use their staff identity cards as a form of authentication.
As part of the airline’s digitalisation strategy, facial biometric technology is expected to improve operational efficiency by speeding up the existing check-in process and automating crew time and attendance management and access controls. Cabin crew will also experience a seamless and contactless check-in experience.
The trial will continue until February 2021 and will provide the airline with invaluable data to explore future exploration of biometric technology for use in guest operations, such as check-in and boarding.