By browsing on our website, you are agreeing to our cookies policy.

 
 
Dubai Way training aims to regulate customer service training for the tourism and hospitality secto Dubai Way training aims to regulate customer service training for the tourism and hospitality secto

Emaar Associates Complete Dubai Way Training

Over 1,800 associates of Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties, recently completed Dubai Department of Tourism and Commerce Marketing’s (DTCM) Dubai Way training.

A strategic initiative by the Dubai College of Tourism (DCT), under DTCM, the Dubai Way training has been launched to train every customer-facing employee in the hospitality and customer service industry on the standards of customer service that define the Dubai brand.

Emaar Hospitality Group’s senior leadership had committed to the Dubai Way training, with the CEO, chief operating officer, corporate directors, general managers and other senior leaders completing the programme in April.

A goal was then set to train all guest-facing associates to complete the training by June, which has now been accomplished.